运行维护服务能力成熟度模型概述

Overview on Capability Maturity Model for Operations and Maintenance

介绍运行维护服务能力成熟度模型的研发背景及主要内容,该模型自低向高分别为基本级、拓展级、改进(协同)级和提升(量化)级,分析了运行维护能力成熟度模型的应用场景,可用于运维服务供方的自我评估、第三方评估机构的外部评估以及咨询机构的诊断评估。

Introduces the R＆D background and the main contents of the Capability Maturity Model for Operations and Maintenance. From bottom to top, this Capability Maturity Model includes a number of levels, which are the basic level, expanded level, improved （synergistic） level and enhanced （quantified） level. Analyzes several applications of this model and comes to the conclusion that it can be used for self-assessment of the operation and maintenance service providers, external evaluation of a third-party assessment service provider and diagnostic evaluation of a consulting institution.