项目管理在高校图书馆社会化服务中的应用

The Application of Project Management in Socialized Service of Universities Library

[目的/意义]针对资源约束环境,从项目管理角度,探讨高校图书馆社会化服务的范围、成本、质量及风险等核心问题,引入科学的管理方法,提高图书馆资源利用效率,推动高校图书馆社会化服务进程。[方法/过程]运用WBS和RAM等工具分析高校图书馆社会化服务的范围,通过资源需求甘特图和项目成本S曲线等对高校图书馆社会化服务的成本进行管理控制,以因果分析方法解析高校图书馆社会化服务中存在的质量问题,并遵循项目风险管理流程等对高校图书馆社会化服务的风险进行探究。[结果/结论]项目范围管理步骤的执行,可避免高校图书馆社会化服务过程中规章制度不明、服务定位不清、服务质量偏低以及用户满意度不高等问题;项目成本管理可用于判定高校图书馆是否具备开展某项社会化服务的能力,提高资源分配的合理性,掌握社会化服务成本耗用情况,控制成本支出;项目质量管理能够找到影响社会化服务质量的原因,为修正质量问题提供可行依据;项目风险管理则可帮助高校图书馆识别潜在风险,选择合理规避方法、

[ Purpose/significance ] According to resource constraint environment, this paper discusses the problems on socialized service of university library in the perspective of project management, such as scope, cost, quality and risk. It introduces the scientific management method, to improve the effieieney of library resources, and promote the process of university library socialized service. [ Method/process ] It uses Work Breakdown Structure and Responsibility Assignment Matrix to analyze the scope of soeialized service, draws resource requirements Gantt chart and project cost S curve to con- trol the cost of socialized service, applies causal analysis method to find existing quality problems of socialized service and follows the project risk management process to explore the risks of soeialization of socialized service. [ Result/conclusion ] Study shows that executing the steps of project scope management avoids blurry rules and regulations, unclear serviee ori- entation, low service quality and user satisfaetion; project cost management ean be used to determine whether the universi- ty library to carry out one socialized service, improve the rationality of resources allocation, grasp and control the soeial- ized service eost; project quality management helps to find the reasons affecting the quality of socialized services to provide references for resolving quality problems ; project risk management could help to identify the potential risk of university li- brary, and choose reasonable avoidance method.