基于双向辨识的铁路自动售票机交互设计优化

Interaction Design Optimization of Railway Automatic Ticket Vendor based on Bidirectional Identification

文章通过分析铁路自动售票机交互设计的现状,发现这种交互存在的主要问题。在用户为中心设计思想的基础上提出双向辨识的设计思想及其设计原则。针对交互存在的问题,利用双向辨识的思想,给出以身份证优先、模拟人工窗口式服务设计等技术手段对铁路自动售票机的人机交互进行优化,提高了售票机交互的效率与个性化程度。

Through the analysis of the present situation of the interaction design of the railway automatic ticket vendor, the main problems of the interaction is found. The design idea and the design principle of the bidirectional identification based on user centered design are presented. Aiming at the problems of the interaction, using bidirectional identification method, and using design technology of railway automatic ticket vendor such as given to PtD first and simulated artificial window service, the human-computer interaction is optimized, the efficiency and personalization degree of the interaction are improved.