6KeUer,K.L.Conceptualizing, measuring and managing cus- tomer based brand equity [J].Joumal of Marketing Researeh, 1993(5).
7李宏.网络商店服务形象的影响因素与提升策略[J].商业现代化,2007(12).
8Dholak i a M and Rego LL. What makes commercial web pages popular. An empirical investigation of web page effective- ness[J].European Journal of Marketing, 1998,32(7/8).