优化就诊序列的分时段预约模式在口腔复诊患者中的应用

Optimize visiting sequence and time-interval appointment of re-visiting patients in stomatology

目的:基于临床数据仓库的大数据集成平台系统,探索优化就诊序列的分时段预约模式对缩短口腔复诊候诊时间的作用。方法:采集口腔复诊患者候诊时间,分成2组。2013年组(63960例)为传统预约模式,2014年组(70897例)为优化就诊序列的分时段预约模式,采用SPSS 22.0软件包对2组信息进行两独立样本t检验。结果:2013年组患者候诊时间均值为106 min;2014年组患者候诊时间均值为73.65 min。t检验概率值为0,2组总体均值存在显著差异。结论:优化就诊序列的分时段预约模式可大大缩短口腔复诊患者的候诊时间。

PURPOSE： To optimize visiting sequence and time-interval appointment mode to reduce waiting time of re- visiting patients in department of stomatology based on clinical data repository. METHODS： Waiting time data of re- visiting patients in department of stomatology was collected and divided into 2 groups. A total of 70897 patients from July 2014 to September 2014 were enrolled as experimental group （group year-2014）, while 63960 patients from July 2013 to September 2013 were used as control group （group year-2013）.Measurement data was compared with two-tailed independent-samples t test using SPSS 22.0 software package. RESULTS： The waiting time of group year-2014 was 73.65 minutes while it was 106 minutes for group year-2013. P value was 0,which meant the waiting time of group year- 2014 was significantly less than group year-2013. CONCLUSIONS： Optimizing visiting sequence and time-interval appointment mode can reduce the waiting time of re-visiting patients in department of stomatology greatly. Supported by Innovation Research Training Project of Humanities and Social Sciences from Shanghai Jiao Tong University School of Medicine（wzl214）.