社区居家养老服务站绩效评估研究——以A市为研究个案

The Performance Evaluation System Construction of the Community Home-based Care Services Station——Taking A city as an example

社区居家养老服务,作为一种新的养老模式,在应对老龄化社会中日益扮演重要角色;但是,由于社区居家养老服务在中国诞生的时间晚,发展模式还不成熟。其中,作为主要供给主体的社区居家养老服务站,在财务管理、内部管理、服务队伍建设等方面都存在着诸多问题。科学的社区居家养老服务站绩效评估有助于解决社区居家养老服务站发展过程中的各种问题。社区居家养老服务站绩效评估的核心在于绩效评估指标体系的设计和绩效评估流程的实施。首先,在平衡计分卡模型的基础上,分别从财务管理、服务对象、内部管理、服务队伍四个维度构建A市社区居家养老服务站的绩效评估指标体系,该绩效评估指标体系共分为15个一级绩效评估指标,45个二级绩效评估指标;其次,从绩效评估基础的培育与准备、绩效评估信息的采集与实施、绩效评估的结果公示与运用三个阶段,对社区居家养老服务站绩效评估的有效实施提出建议。

The elderly home care in community is a new and important method to cope with the aging problem at a historic moment. However, the practice of the elderly home care in community in China started late and the development is not mature, especially the Community Home-based Care Services Station, as a main supply unit of the elderly home care in community, has many problems in the aspects of financial management,internal management, and service team construction. The scientific performance evaluation can promote the development of standardization of the community home-based care services station. The key of the evaluation can be divided into two parts： the performance evaluation index system for the design and implementation of the performance evaluation process. Firstly, this paper takes A City as an example and builds a Performance Evaluation Index System for Community Home-based Care Services Station based on BSC from four aspects：custom dimension, financial management dimension, internal management dimension, service team. This system is divided into 15 first level performance evaluation indicators and 45 second level performance evaluation indicators. Second, the paper gives some suggestions to the effective implementation of the Performance Evaluation in the following three periods： cultivating and preparing performance evaluation basis, collecting and implementing the information of performance evaluation, making the result of performance evaluation.