旅游管理本科生酒店实习满意度调查研究——以邯郸学院为例

An Empirical Study on the Satisfaction of Hotel Practice of Majors in Tourism Management: a Case in Handan College

旅游管理本科生酒店实习的满意度问题一直备受关注.以邯郸学院旅游管理本科生为调查对象,采用问卷调查的方式,用SPSS13.0统计软件分析学生酒店实习的整体满意度状况及对实习酒店、学校实习管理制度及中介的协调作用等三个方面的满意程度,探究实习酒店及学校实习管理制度两方面各维度对学生实习满意度的影响程度并探讨学生本次酒店实习满意度的高低是否会对日后的择业倾向产生影响.研究发现:1)实习酒店方面,工作本身、实习生待遇、人际关系、工作条件、工作报酬和管理制度六维度对学生实习满意度的影响依次降低.2)学校实习管理方面,酒店选择、检查指导、考核奖励、实习时间四维度对学生实习满意度的影响依次降低.3)学生对酒店实习的认知水平不影响本次实习的满意度,而且酒店实习的满意度高低不能准确预测学生毕业后的择业倾向.

The satisfaction of the Hotel practice of undergraduates majoring in tourism management has been a concern. Thestudy takes Handan College undergraduates majoring in tourism management as investigation object, adopts the method ofquestionnaire survey and uses SPSS13.0 statistical software for data recovery. The article analyzes the overall satisfaction andthe satisfaction in three aspects of practice hotel, school practice management system and intermediary coordination, exploresthe degree of influence on the satisfaction with hotel practice on each dimension of the two aspects, analyzes whether thestudents＇ satisfaction degree will affect their future career. The study found： 1） On hotel, the degree of influence decreasessuccessively in the order of the work itself, the intern treatment, personal relationship, working conditions, job reward and themanagement system. 2） On school practice management, the degree of influence decreases successively in the order of hotelselection, inspection and guidance, assessment and rewards, practice time. 3） Students＇ cognitive level of hotel internship doesnot affect the degree of satisfaction with the practice and the degree of satisfaction with the hotel practice cannot accuratelypredict the employment orientation after graduation.