1Ellen Isaacs,Alan Walendowski,Steve Whittaker,et al.The character functions,and styles of instant messaging in the workplace[C].In:Proc.of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW).New Orleans,2002,11-20.
2Bonnie A.Nardi,Steve Whittaker.Interaction and outeraction:instant messaging in action[C].In:Proc.of the 2000 ACM Conference on Computer Supported Cooperative Work (CSCW).Philadelphia,2000,79-88.
3Day M,Rosenberg J,Sugano H.A model for presence and instant messaging[S].RFC2778,2000.
4Steve Whittaker,Jerry Swanson,Jakov Kucan,et al.TeleNotes:Managing lightweight interactions in the desktop[J].In:ACM Trans.on Computer-Human Interaction (TOCHI),1997,4 (2):137-168.
5Rebecca E,Grinter,Leysia Palen.Instant messaging in teen life[C].In:Proc.Of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW).New Orleans,2002,21-30.