摘要
目的探讨开展"哨兵护士"评选活动在深化优质护理服务工作中的价值与意义。方法对护士进行动员、讲解活动意义、强化专业知识培训、制定评选细则,给予"哨兵护士"奖励,并对活动效果进行评价。结果开展"哨兵护士"评选活动后,不良事件发生率显著低于活动前,特护/一级护理合格率,抢救成功率,患者、医生、护士对护理工作满意度显著高于活动前(均P<0.01)。结论"哨兵护士"评选活动能够进一步增强护士的主动服务意识,激发护士工作积极性,提高医疗护理质量,保障患者安全,提升患者、医生对护理工作的满意度,促进优质护理服务的深入开展。
Objective To discuss the value and significance of selecting a sentry nurse in provision of quality care.Methods We encouraged nurses to participate in the‘sentry nurse'contest,explained significance of the contest,strengthened professional training,formulated selection standards and rules,gave a reward to‘sentry nurses',and evaluated the effects.Results The incidence of adverse events was significantly decreased,whereas the qualified rate of special care/Grade 1care,the success rate of rescue,as well as satisfaction of patients,doctors and nurses,were significantly improved after the activity(P〈0.01 for all).Conclusion Launch of sentry nurse selection contest can further enhance service initiative of nurses and inspire their enthusiasm for work,thus to improve quality of medical care,protect patient safety,improve patients′and doctors′satisfaction with nursing service,and advance quality care project.
关键词
哨兵护士
优质护理
护理质量
护理满意度
sentry nurse
quality care
nursing quality
satisfaction with nursing service