铁路货运服务质量特性分析与思考

Analysis and Consideration on the Quality Characteristics of Railway Freight Transportation Service

目前,铁路货运正在快速向现代物流转型发展。而向现代物流转型发展需要深入研究目标客户的需求,不断提高铁路货运服务质量,从而使铁路企业充分发挥在社会物流体系中的骨干作用,更好地服务于经济社会发展。对当前铁路货运服务质量特性进行了分析,对功能性、经济性、安全性、时效性、文明性和舒适性等方面存在的问题进行了探讨,并就如何提高铁路货运服务质量进行了思考。

At present, the railway freight transportation is developing rapidly to the modern logistics. And to the modern logistics transformation and development need to delve into the target customer demand, continuously improve the service quality of railway freight transportation, so as to make the railway enterprises and give full play to the role of backbone in the logistics system, the better service to the economic and social development. The current characteristics of railway freight service quality are analyzed, has carried on the discussion to the functionality, economy, safety, timeliness, civilization and comfort of existing problem, and thinking how to improve service quality of railway freight transportation.