超市退货管理的实证研究以——南京地区为例

Empirical Study on Supermarket Product Returns Management: In the Case of Nanjing

在回顾退货制度相关研究的基础上,通过对消费者进行问卷调查的方法,对超市退货管理现状进行分析,并提出了改进超市退货管理的相关建议。

In this paper, on the basis of a review of the studies on product returns management systems and through a questionnaire survey on consumers, we studied the current status of the product returns management of supermarkets and then proposed the corresponding improvement countermeasures.