我国医院员工满意度评价指标体系的循证评价

Evidence-based Evaluation on Index System of Job Satisfaction of China Hospital Employees

目的循证评价我国医院员工满意度评价指标体系,为我国医院员工满意度指标评价体系的构建提供借鉴。方法计算机检索中国生物医学文献数据库、中国期刊全文数据库、中文科技期刊全文数据库、中国医药学位论文全文数据库和官方及医疗相关网站等,全面收集有关我国医院满意度、员工满意度、指标、指标体系等方面相关文献。结果共纳入文献54篇,其中C级32篇,D级15篇,E级7篇。我国各医院员工满意度的评价指标体系虽有很多共性指标,但仍存在差异,还没有形成一套相对统一的评价指标体系;二级指标较少;同一指标名称不统一的现象比较普遍,反映了医院员工满意度评价指标在统计术语使用上的不规范性。结论我国医院员工满意度评价指标体系尚不完善,可借鉴循证医学分析的原理和方法提高指标体系的科学性。

Objective：Evidence-based evaluation on job satisfaction for hospital index system in China offers the ref-erence for the construction of evaluation index system of China medical workers’ job satisfaction. Method：The computer searches the Bio-medical Science Databases,Chinese Periodic Full-Text Database,China Science ＆amp;Technology Periodical Full-Text Database,Chinese Medical Dissertation Full-Text Database,the authority websites and the related medical treat-ment websites,etc.;collects completely the relevant articles on satisfaction with Chinese hospitals,job satisfaction,index, index system,etc. . Result：Among the relevant 54 articles,32 are in Grade C,15,Grade D,and 7,Grade E. There are many common measures in the index systems of job satisfaction but there are some differences. For example,there is not a rela-tively unified evaluation index system and there are fewer indexes of the second grade. And it is a common sense that the same indexes do not have a unified name,which reflects the lack of standardization in statistical terms of job satisfaction e-valuation index. Conclusion：The scientificity of the imperfect evaluation index system of medical workers’ job satisfaction can be improved with the principles and methods of evidence-based medical analysis.