医院绩效考核中职工满意度指标的考核与评价

Examination and evaluation of employee satisfaction index in hospital performance evaluation

目的对医院绩效考核中职工满意度指标进行考核和评价。方法采用分层抽样，现场调查和电话调查相结合的方式，采用自设问卷分别于2015年7月和12月进行2次调查。结果职工满意度标准化得分为86．252±15．153；得分最低的条目是食堂就餐环境和质量。结论职工满意度总体处于较好水平，针对弱势项目采取有针对性的措施进行改进，增进职工满意度。

Objective Examination and evaluation of employee satisfaction index in the hospital performance evaluation. Methods Stratified sampling, field survey and telephone survey were used in customizing a questionnaire for two surveys in July and December 2015 respectively. Results The standardized score of employee satisfaction was 86. 252i15. 153, and the lowest score was found in the canteen environment and food quality. Conclusion Employee satisfaction is found as good overall, and targeted measures are recommended to improve insufficiencies for better employee satisfaction.