图书馆用户体验的内涵及提升策略被引量：25

The Connotation and Promotion Strategy of Library User Experience

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摘要用户体验是用户在利用图书馆的过程中的全部印象和感受,它决定了图书馆的服务质量和用户的满意度及忠诚度。在借鉴国内外用户体验的研究成果和方法的基础上,论文探讨和分析了图书馆用户体验的要素及层次,提出了通过感官体验、交互体验和情感体验来改善和提升图书馆用户体验的建议。 User experience is users’ all impression and feelings in the process of using the library. It determines the service quality of the library, users’ satisfaction and loyalty. Taking users’ experience at home and abroad for reference, and on the basis of research results and methods, this paper discusses and analyzes the elements and level of library users’ experience,puts forward to improve and promote the library users’ experience by sensory experience, interactive experience and emotional experience.

作者张明霞祁跃林李丽卿金美玲

机构地区昆明学院图书馆

出处《新世纪图书馆》 CSSCI 2015年第7期10-13,共4页 New Century Library

基金云南省哲学社会科学规划立项项目"提升我省图书馆发展水平及服务价值的创新发展模式研究"(项目批准号:YB2014098)研究成果之一

关键词图书馆用户体验体验要素体验层次提升策略 Library.User experience.Experience elements.Experience level.Promotion strategy

分类号 G252.0 [文化科学—图书馆学]

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参考文献13

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