基于读者信息行为分析的高校图书馆创新服务研究

Study on University Library Innovative Service Basing on Readers' Information Behavior Analysis

对河北普通高校图书馆读者的信息行为进行抽样调查,分析高校读者获取信息的目的、途径和渠道,获取信息的频度与满意度,获取信息遇到的障碍以及对图书馆的意见或建议等。借鉴美国高校图书馆读者服务经验,提出吸纳读者参与图书馆创新服务、让服务商成为图书馆创新服务的重要组成部分、开展移动图书馆服务等建议。

The paper investigates university library readers＇ information behavior in Hebei, analyzes purposes, ways, frequentness, satisfaction, barriers of readers＇ getting information, and their suggestions for library. The paper uses reader service experiences of American university library for reference, to put forward suggestions including attracting readers to participate in library innovative ser- vice, letting service provider become an important part of library innovative service, and carrying out mobile library service.