基于破窗理论的用户体验服务研究

Research of User Experience Service Based on Broken Window Theory

对于高校图书馆来讲,任何"破窗"现象都会影响用户体验,只有对"破窗"现象实行"零容忍",才能增强用户体验,提高服务质量。笔者从"破窗理论"的起源与内涵出发,详细分析了影响高校图书馆用户体验的"破窗"现象,并提出了相应解决措施,以期对高校图书馆用户体验服务起到一定的参考作用。

For the university library, any broken window phenomenon will influence its user experience. Only zero tolerance for the existence of broken windows phenomenon can enhance the user experience and improve the quality of service. Starting from the origin and connotation of broken window theory, this article explicitly analyzed the impact of broken window phenomenon on the user experience of university library, and proposed the corresponding solution measures to play a certain reference role for the user experience service of university library.