基于微信公众平台的病案预约复印服务探索

The Exploration on Reservation Service of Medical Record Copying Based on the Wechat Public Platform

微信公众平台作为移动医疗领域的一项新兴事物,对社会生活产生了重要的影响。如何将此工具更好的应用到医院管理和医疗服务的实践中是值得研究的问题。该研究将对医院微信公众平台增设病案预约复印服务的可行性和优势进行分析。微信病案预约复印服务通过加强宣传推广、严密审核预约申请人的信息、电子化缴费、及时反馈等措施,可以及时有效地完成病案预约复印,节约患者等待时间,提升便民服务水平,促进医患关系和谐。充分发挥微信公众平台的病案预约复印服务,能够更好地服务患者,为打造医院品牌形象发挥积极的作用。

As a new thing in the field of mobile health, We Chat public platform has had a great influence in social life. How to make better use of this tool in the practice of hospital management and medical services is worth studying. This paper will discuss the feasibility and advantages of adding payment system in reservation service of medical record on We Chat platform. By the way of strengthening the promotion, reviewing the personal information strictly, e-payment, feedback timely and so on, reservation service of medical record can be completed timely and effective. So we can save the patients＇ waiting time, enhance the level of convenience services, and promote harmonious doctor-patient relationship, in order to build a positive hospital brand. In this way, We Chat public platform will have a greater role in servicing patients.