摘要
通过对医院医技检查沟通服务中涉及的重点环节进行分析,查找存在的各项问题,结合医院制定的《医疗服务重点环节沟通指南》,对重点服务问题进行改进和完善。比较医院医技窗口服务投诉情况、医院医技科室患者综合满意度调查发现,《医疗服务重点环节沟通指南》在临床应用后,医技检查科室服务有了明显的改善。
Through the analysis of key aspects of communication-service during medico-technical examinations,the existing problems are found. Through combining with ＂Medical Service Key Links Communication Guidance＂,the key service problems are improved and perfected. Through the comparison of medico-technical window service complaints, and the investigation of medico-technical departments＇ patients comprehensive satisfaction degree,and after the implementation of ＂Medical Service Key Links Communication Guidance＂,the service of medico-technical departments＇ service improved significantly.
出处
《中国医院管理》
北大核心
2015年第8期22-23,共2页
Chinese Hospital Management
基金
中国医院协会医院文化专业委员会创新研究立项课题(WA201515)
关键词
医患沟通
服务
医技检查
doctor-patient communication
service
medico-technical examination
