1Perrault, WilliamD. and Frederick Russ.Physical Distribution Service:A neglected asDect of marke tingmanagemen[J]. 1974,22(Summer).
2LaLonde, BernardJ. and PaulH. Zinszer, CustomerService Meaningand Measurement[J]. Chicago National Councilof Physical Distribution Management. 1976.
3Bienstock, C. Mentzer, J. T. &Bird, M. M. Measuring physical distribution servicequality[J]. Journal oftheAcademy of Marketing Sciende, 1997, winter, 25.
4Mentser, JohnT, DanielJandG.Tomas, M.Hult. Logistics Service QualityasSegment Customized Process[J]. J ournal of Marketing, 2001.
5MentzerJT, MyersMB, Cheung Mee-shew. Global Market Segmentation for Logistics Services[J]. Industrial Marketing Management, 2004,33(1).
