摘要
医院服务与管理从粗放到精益是一个逻辑性的发展进程。优质服务是精益管理的持久目标,数字互联网为精益管理插上了翅膀,精细化管理逐步走向全面的精益管理。现今的公立医院受财力与人力限制,只能适度精细,不能搞过度精细,不要为难员工,浪费资源,要让患者得实惠。
It is a logic progress that hospital service and management coming from extensive to lean. Excellent service provision is the constant goal for lean management. By the utilization of website technology, hospital management has the opportunity to come from refined to lean. Limited by the finance and human resources in public hospital, it can only achieve part lean management. Otherwise, it will waste resources.
出处
《中国医院》
2015年第9期14-18,共5页
Chinese Hospitals
关键词
医院精益管理
精细化管理
互联网
hospital lean management
refined management
website
