供电企业的电能质量服务体系研究

Research on Power Quality Service System of Power Supply Enterprises

随着电力市场的发展和电能质量问题越来越受到重视,如何应用已掌握的电能质量技术手段和海量数据提升用电用户的用电质量并将其转化为自身的市场竞争力,是当前供电企业亟需关注和解决的问题。本文首先从内容和性质两个维度对电能质量服务的结构框架进行了分析,即从内容维度出发将电能质量服务分为办事流程与管理、电能质量评估与分析、高级功能服务和定制服务等4个方面;从性质维度出发将电能质量服务分为技术和管理两个层面的服务。然后重点分析了技术层面的电能质量服务,即根据不同的电能质量技术和用户需求,将电能质量服务分为免费服务、增值服务、特色VIP服务等三级服务,并详细地阐述了各级服务的服务对象和内容。最后,从办事流程与管理、投诉建议与反馈等方面简要介绍了电能质量管理层面的服务。对供电企业的电能质量服务体系研究,既能满足电网企业自身的管理需求,拓展电能质量服务的内容与市场,也顺应了电力用户日益重视电能质量的趋势,因而进行开拓性的探索是非常有必要的。

With the development of electricity market and the power quality problem been paid more and more attention,how to use the power quality technology and massive data to enhance power customer＇s power quality and turn it into their market competitiveness is the problem that the current power supply enterprises need to pay attention to and solve. This paper systematically analyzes the power quality service system of power supply enterprises for the first time. First,the structural framework of power quality service is analyzed from the two dimensions of the content and nature,that is,from the content dimension,the power quality service is divided into four aspects：work processes and management,assessment and analysis of Power quality,advanced features service,and customized service; from the nature dimension,the power quality service is divided into two levels of management and technical. Then the technical aspect of power quality service is analyzed emphatically,that is,the power quality service is divided into three grades： free service,value added service,and featured VIP service based on different power quality technology and user demands,and then the service object and content of each level of service are described in detail. Finally,the management aspect of power quality service is introduced briefly from work processes and management and complaints and feedback. The research on power quality service system of power supply enterprises not only can satisfy the management needs of power grid enterprises of their own and expand the content and market of power quality service,but also conform to the trend of increasingly being taken seriously by power users,and it is very necessary to do the pioneering exploration.