基于熵AHP对云服务提供商服务质量的评价

Cloud Service Providers Service Quality Evaluation Based on Entropy AHP Method

本文通过综合分析云服务提供商的业务流程,基于层次分析法构建了云服务提供商服务质量评估的指标层次结构模型,运用熵AHP方法确定指标权重。在此基础上,构建质量评估模型完成了云服务提供商服务质量定量化评估,为用户选择云服务提供商提供了参考性建议。

Based on the Analytic Hierarchy Process （AHP） ,this paper constructs the cloud service providers＇ service quality evaluation index hierarchy model through the comprehensive analysis of cloud service provider business process.And then this paper determines the index weight of the cloud service provider using the entropy AHP method. By constructing quality evaluation model this paper reaches the quantitative assessment of service quality and provides recommendations for the users choosing cloud service providers.