摘要
实时咨询服务对于读者来说是感受最及时的一项服务,是咨询服务中极其重要的一个内容。闵行区图书馆在商业版微易-asp开放代码基础上进一步开发,推出"小敏"微信机器人,可以协助图书馆工作人员在实时咨询中完成90%以上的问答。其树状插件模式,可无限扩展功能,安装卸载也很方便,运用自然语言问答的方式,使读者更有亲近感。
Real-time reference service which is one of the most timely service for readers is an extremely important part of consulting service. Minhang District library launched the ＂Xiao Min＂ We Chat robot on the basis of the further development of Wei Yi-ASP exposed code. It can help library staff solve more than 90% problems in real-time consultation. The function of tree plug-in mode can be infinitely extended and it can also easily be installed and unloaded. Using natural language in inter locution will make readers feel more intimacy.
出处
《新世纪图书馆》
CSSCI
2015年第8期54-57,共4页
New Century Library
