摘要
为了改变供电企业营销稽查工作以人工抽样稽查为主的现状,在营销稽查工作中应用了供电服务质量监控系统。构建了供电服务质量监控系统指标监控体系,详细介绍了异常工单的处理流程以及系统在日常稽查工作中的创新应用。通过对比监控指标在系统上线前、后的变化情况可得:各类业务主要指标均有大幅度提升,表明供电服务质量水平得到大幅提高。供电服务质量监控系统的应用,可及时提出预警信息,及时纠偏,显著提高了稽查工作效率和质量。
In order to change the situation of power supply enterprise marketing audit work which is mainly based on artificial sampling, the power supply quality monitoring system is applied in the marketing audit work. The index monitoring system for power supply service quality monitoring system is constructed. The treatment processes for abnormal work orders and the innovation applications in daily audit work are introduced in detail. By comparing the change of monitoring index before and after the system is on line, is it found that main index of all kinds of businesses have been greatly improved which proved that the power supply service quality level has been greatly improved. The application of the power supply service quality monitoring system can provide timely warning information and correct timely the deviation ,which improved significantly the efficiency and quality of audit work.
出处
《广西电力》
2015年第4期56-59,共4页
Guangxi Electric Power
关键词
供电服务质量
监控系统
营销稽查工作
power supply service quality
monitoring system
marketing audit work
