全程健康教育在门诊优质护理服务中的实践

The implementation of integrated health education in high-quality nursing service for outpatient

通过护士在患者就诊前、中、后给予全程健康教育,以及利用午休时间开展健康教育大课堂活动,开设健康教育专科门诊等,使患者在就诊过程中掌握了有关疾病防治知识及诊疗过程注意事项,缩短了无效等候时间,改善了就诊秩序;同时提升了护士管理能力及理论知识水平,是优质护理服务的重要体现。

According to the requirements of patients, the nurses provide integrated health education in different ways, including health directions during the whole process of clinic visit, group education at lunch time, and specialty clinic education service. Through the integrated health education, outpatients understood the knowledge of disease prevention and the information related to clinic visit. Nurses＇ management ability and the theoretical knowledge level also improved. It highly reflected the concept of high-quality nursing service.