卫生监督投诉举报的内部稽查指标研究

Index System for Internal Audit on Health Inspection Related Complaints and Reports

[目的]构建一套符合实际情况的卫生监督投诉举报的内部稽查指标体系。[方法]确立卫生监督投诉举报处理稽查的备选指标,采用德尔菲法(Delphi)对25名来自不同领域的专家进行两轮问卷调查,进一步了解专家对该评价指标的意见和建议。[结果]两轮咨询问卷回收率均为100%,专家的权威系数分别为0.71、0.72,Kendall协调系数分别为0.256(χ2=179.16,P<0.01)、0.410(χ2=256.10,P<0.01)。最终确立了6项一级指标,20项二级指标所组成的卫生监督投诉举报的内部稽查指标体系。[结论]专家的积极性较高,权威性和协调性较好,应用Delphi法构建的指标体系能为有效开展卫生监督投诉举报处理的稽查提供依据。

[ Objective ] To establish a practical index system for internal audit on complaints and reports about official health inspection. [ Methods ] Proposed indicators of auditing health supervision complaints and reports handling were subject to two rounds of consultations with 25 experts with varied expertise by Delphi Method to collect experts＇ suggestions and comments on the index system. [ Results ] The response rates of the two rounds of consultations were both 100%, the average authority coefficients were 0.71 and 0.72, and the Kendall＇s coordination coefficients were 0.256 （χ2=179.16, P〈0.01） and 0.410 （χ2=256.10, P 〈 0.01）, respectively. Six first-class and twenty second-class indicators were finally identified. [ Conclusion ] The experts are highly motivated, authoritative, and coordinative. The index system constructed by Delphi method is expected to provide a basis for conducting internal audit on handling health inspection related complaints and reports.