大型综合性医院门诊预约挂号存在的问题及对策探讨

Problems and Strategies Analysis of Outpatient Registration Reservation in Large General Hospital

目的:通过对某大型综合性医院预约门诊现状进行调查分析,提出更加合理的门诊预约挂号对策。方法:通过医院HIS及预约网络系统获得全院预约挂号及总体挂号数据,进行比较。结果:预约挂号相关信息覆盖面窄、患者的挂号习惯问题、预约就诊者首选专家号等是造成预约挂号率低的客观因素。结论:有效的预约就诊宣传,保证充足的号源,加强医院与预约患者的信用管理等是提高预约就诊的有效手段。

Objective： To find the crux of the problem of the reservation for outpatient service by the analysis the large general hospital reservation status survey and thus make more rational methods of out-patient preregistration. Methods： Analyzed the total registered data which we got through HIS system and hospital appointments network system for all hospital preregistration. Results： The narrow preregistration information coverage, patients registered habits, booking clients preferred expert, were the objective factors of low booking rate of preregistration. Conclusions： A valid booking visit publicity, get plenty of source, strengthen the hospital patients with reservation of credit management are maybe effective means for increasing rate of preregistration.