烟草商业企业精益物流评价体系研究

Evaluation system for lean logistics in tobacco commercial enterprises

为科学评价烟草商业企业精益物流水平,本研究以平衡记分卡为基础,从物流成本、客户服务、运行管理和学习创新四个方面构建了精益物流评价指标体系。以前三项代表物流运营水平(L-Level),以最后一项代表精益改善能力(S-Skill),结合二维构面图理论,构建了L-S二维分类评价模型。依据评价结果在L-S平面上的投影分布,将商业企业精益状态进行分类,进而分析企业精益管理所处的阶段和潜在的问题,为企业管理决策提供依据。

An evaluation index system consisting of logistics cost,customer service,operation management and innovation learning was established to evaluate the lean logistics in tobacco commercial enterprises on the basis of balanced score card.A two-dimensional classification evaluation model（L-S model） was designed based on two dimension theory with logistics cost,customer service and operation management representing logistics operation level（L-Level） and innovation learning representing lean improvement ability（S-Skill）..Evaluation results on L-S grid showed that reference for decision-making could be made for enterprise management by classifying lean level into different groups and analyzing where the enterprise stands on the L-S and what potential problems are.