软件外包项目成功模型研究

A study of the success model of the software outsourcing project

由于缺乏对软件外包项目成功概念的清晰全面描述,本文经过文献综述和总结,从客户和供应商双方视角构建出软件外包项目成功的理论模型。模型包括三部分:前端变量—知识学习和服务质量;中间变量—项目绩效和心理绩效;结果变量—组织绩效和关系质量。使用Meta分析对软件外包项目成功因变量进行相关分析,并将Meta分析与SEM相结合(MASEM),对结构模型进行路径分析和拟合分析。本概念模型尝试为软件外包项目成功的研究提供全面综合性视图。

The purpose of this paper is to construct the success model of software outsourcing project. Based on the review and summary of outsoureing success literature, this paper built the conceptual framework of software outsourcing project success from the view of both customers and suppliers. The framework included knowledge learning and service quality, program performance and psychological performance, and organizational performance and relationship quality. Meta - analyses was performed to analyze the correlation of variables, Meta - analysis and structural equation modeling were performed to conduct the path analysis and the structural model analysis. This paper tried to provide a comprehensive view for factors of software outsourcing project success.