基于医患双方不同视角的医患沟通冲突分析和对策探讨

Conflict Analysis and Countermeasures for Doctor-patient Communication from Both Doctors and Patients' Perspectives

从医患双方的不同视角出发,对医患沟通产生冲突的原因进行了分析,并从主观和客观、历史与现实、个体与社会等方面对良好医患沟通的制约因素进行阐述,并且提出了增强主动意识、规范制度执行、实现全程覆盖、探索标准模式、丰富多元途径等解决对策。

From both doctors and patients′different perspectives , this paper analyses the causes of conflict of doctor-patient communication , and from the subjective and the objective , the history and reality , individual and social aspects of light on the restricting factors for good doctor -patient communication , and puts forward strengthe-ning the consciousness of active , rule execution , achieving full coverage , explore ways to standard mode , rich di-verse ways and other countermeasures .