标杆评选活动在护理服务质量管理中的作用

Application of model nurse election in nursing management

目的探讨标杆评选活动在护理服务质量管理中的作用。方法开展护理标杆评选活动,内容包括成立护理标杆活动评选小组,评选护理标杆,实施激励措施。比较实施标杆活动前后医生和患者满意度的差异。结果实施标杆评选活动后医生和患者的满意度均高于活动前,活动前后比较,差异均有统计学意义(P<0.05)。结论开展护理标杆评选活动,融洽了医护患关系,提升医生和患者的满意度,进而提高护理服务质量。

Objective To study the effect of model nurse election on satisfaction degree with nursing. Methods A model nurse election group was set up to carry out objective assessment, recommendation from doctors, nurses and patients, and feedback.The results in the satisfaction of doctors, nurses and patients were compared between before and after the activity. Results The satisfaction rate of doctors, nurses and patients after implementation of model nurse election were all significantly higher than before the implementation（P〈0. 05）. Conclusion model nurse election used in the nursing management can help to improve nursing management effectiveness, drive continuous improvement of nursing quality, build harmonious doctor-patient relationship, and ultimately enhance satisfaction of doctors, nurses and patients.