摘要
目的:探讨人文关怀护理对提高眼科专科病房护理质量及病人满意度的效果。方法:建立人文关怀护理模式,优化环境,细化工作流程,注重护士人文关怀技能的培养,应用多元化的宣教工具,实施全程、连续、无缝隙的责任制护理。结果:人文关怀护理措施落实,护士沟通能力提高,转变过去的被动服务为主动服务,护理的质量及患者满意度明显提高,零差错,零投诉,患者满意度为99%。结论:将人文关怀护理体现在临床护理工作中才能给患者提供高品质的护理。
Purpose： To discuss the role of humanistic nursing care in improving the nursing quality and patients＇ degree of satisfaction in ophthalmic ward. Methods. A mode of humanistic nursing care was established, hospital environment was improved and work flow was arranged in details. Nurses received professional training of humanistic care skills. By using multiple educational approaches, nursing care with responsibility system can be delivered in a continuous and seamless manner. Results： The measures of humanistic nursing care were fully implemented. The nurses＇ communication ability was improved and the nurses worked more actively. The quality of nursing and patients＇ degree of satisfaction （99%） were equally significantly improved. No mistake occurred and no complaint was received from the patients. Conclusion： Proper application of humanistic care in clinical nursing provides high-quality nursing for patients.
关键词
眼科病房
人文关怀
护理
ophthalmic ward
humanistic care
nursing
