医院应拓宽渠道 多倾听来自患者的声音

Lending an attentive ear to the patients

要真正做到以病人为中心,医院应认真研究、了解患者的心理。广泛征询患者的意见和建议。拓宽渠道,多倾听来自患者的声音,不仅可以帮助医院及时发现医疗运作过程中存在的漏洞和不足,为医院了解基层科室的运作情况提供新的信息渠道,更重要的是使医院对医疗市场的需求状况和就医趋向有切实的了解,为医院的医疗决策提供依据,还可提高患者对医院的满意度、促进医院的形象建设。

If one really wants to place the patients in the center, he must study and understand the patients' psychology carefully, and solicit the opinions and suggestions from the patients widely. Listening the patients ' voices does not only help the leaders of the hospital to find the leaks and deficiencies in the process of health care, and it is also a information channel of understanding how the health care performed in the grass roots departments, but more important, it helps the administrators know the requirements of the health care market and the trend that the patient flow. The above offers evidence for medical decision making, improves the satisfaction of the hospital, and its impression in the patients.