铁路物流客户诚信分级评价系统研究

Study on Grading Evaluation System of Railway Logistic Customer's Credibility

随着经济社会的不断发展和信用价值的不断发掘,客户信用管理体系建设被越来越多的现代物流企业所重视和应用。在阐述铁路物流客户诚信分级评价系统的建立原则和方法的基础上,阐明铁路物流客户诚信分级评价要素主要涵盖客户综合能力、路企合作情况、客户贡献度和考核项点?4?大类的?20?项点,实行四等十级制评价标准,提出基于客户信用等级区分给予优惠保障措施,以及日常维护和管理的建议。

Following with continuous development of economic social and continuous tapping of credibility value, the establishment of customer＇s credibility management system was be paid attention and applied by more and more modern logistic enterprises. Based on expounding the establishment principle and method of the grading evaluation system of railway logistic customer＇s credibility, this paper expounds the factors of the grading evaluation, which cover 20 items in 4 categories including customer＇s comprehensive capacity, cooperation status between railway and enterprise, customer＇s contribution degree and examination items, and implements the evaluation standard of 4 grades and 10 classes. The paper also puts forward the guarantee measures based on different preference given on customer＇s credibility degree, and suggestions on routine maintenance and management.