禅城“一门式”实践与探索

Practice and Exploration of Chancheng "One Door Mode"

禅城"一门式"改革学习上海"一门式",但是却取得了更大的进步,上海模式目前仅限于行政服务这个层面,未涉及行政审批,而禅城模式将改革扩大到所有的行政审批事项,是动真格的改革,因此在改革过程中也面临很多阻力,部门利益导致系统集成度不高,目前无法在系统中直接办理行政审批,而需要通过系统跳转到相应的子系统,在子系统内才能办事;窗口工作人员需要由"专科医生"向"全科医生"转变,对工作人员来说是一个极大地挑战;系统数据沉淀方便了市民的同时,也需要考虑公共信息安全的问题,防止个人信息泄露。未来禅城改革的方向是探索在镇街村、居建立"一门式"服务;实行"信任在先"的行政审批模式,促进社会诚信体系建设;探索"假设前置推定"联合审批模式,缩短行政审批时间;探索行政服务的"沃尔玛+亚马逊"(B2C+O2O)模式,促进网上行政审批服务的发展。

＂ One Door Mode＂ Reform of Chancheng learns from that of Shanghai,but it has made greater progress.At present,Shanghai Mode is restricted to the administrative service level,but does not involve administrative approval.However,Chancheng Mode puts reform to all administrative approval items. Therefore,it faces many difficulties： department interests lead to low level of system integration,which causes administrative approval not to be directly handled in the system but to be handled in the sub system; Window staff should be transferred from specialist to general practitioner,which is a great chanllege; precipitation data is convenience for public,but at the same time it is necessary to consider the public information security problem to prevent the leakage of personal information. The future direction of the reform of Chancheng is exploring the establishment of ＂ One Door Mode＂ in town and village,implementing ＂ trust first＂ mode in administrative approval to promote social credit system construction,exploring the ＂ assuming the front presumption＂ joint approval mode to shorten administrative approval time,and exploring ＂ WAL- MART ＋ Amazon＂（ B2 C ＋ O2O） administrative service mode to promote the development of online administrative approval service.