“一卡通”优化门诊流程的实践与体会

Experience from the Practice of One-card in Outpatient Process Optimization

门诊是医院的重要服务窗口,其服务直接反映着医院的服务水平。在门诊医疗服务中,门诊流程的繁琐与简化,决定了患者就医时间的长短和医院提供服务的效率,也是影响患者满意度的一个重要因素。近年来,本院积极探索门诊流程改革,特别是从2013年9月1日开始正式实施门诊"一卡通",直接优化了门诊流程,缩短了病人的就诊时间,取得了良好的成效。

Outpatient is important for hospital service, which directly reflects the service level of the hospital. The cumbersomeness and simplification of outpatient process determine patients＇ waiting time and the efficiency of hospital service as well as patients＇ satisfaction. In recent years, our hospital actively explores reforms on outpatient process, especially the implementation of one-card since September 1st, 2013, which directly optimizes outpatient process, shortens patient＇s treatment time and achieves good results.