美国构建和谐医患关系经验浅析

Investigation of the American Experiences in Establishing Harmonious Doctor-Patient Relationship

医疗纠纷和医患矛盾是我国现阶段医疗行业急需解决的现实问题。在美国,医生是医患关系主体,其价值取向、医疗水平、服务素养以及沟通交流技巧与医患某系密切相关;患者对医患关系的重视和适宜言行,是构建和谐医患关系的重要环节;医院是医生执业、患者就诊的主要场所,其服务理念、规章条例、基础设施、教育培训、医疗质控等,均可对医患关系产生影响。此外,美国政府、医疗管理部门和相关机构也一直在为减少医疗纠纷作出努力和尝试,出台相关政策规定,为改善医患关系、按照司法程序处理医疗纠纷等提供了有益依据。通过分析美国在促进医患关系和谐方面比较好的做法和经验,以期为我国相关部门改善医患关系提供参考借鉴。

Medical disputes and conflicts between doctors and patients are urgent problems in the Chinese healthcare industry nowadays. In the United States, the Doctor is the main side of doctor-patient relationship. Doctors＇ value orientation, medical capability, service quality and communication skills are closely related to the relationship. Patients＇ attention and appropriate manners are also very important. On the other hand, as the main place for medical activities, hospitals＇ service ideas, medical rules and regulations, infrastructure, education and training, medical quality control and so on, have an important impact on the relationship. In addition, the U.S. government, medical administration departments and related organizations have been making efforts to reduce medical disputes through announcing relevant policies and regulations. This paper analyzes the American experiences in establishing harmonious doctor-patient relationship so as to provide reference for Chinese related departments to improve the doctor-patient relationship.