快递服务网络关注度时空分布特征分析

The Spatial and Temporal Distribution of Network Attention about Express Service

用户网络关注度与快递业务量高度相关。我国快递业务量上涨势头明显,但各地区及各地区内部的快递业务发展存在显著不均衡现象;快递服务的网络关注度总体上表现为上半年高于下半年,工作日高于周末;用户对快递服务的网络需求主要集中在快递单号查询、价格查询、网点分布查询等方面,快递服务满意度有待提高。为促进我国快递业健康发展,应合理配置社会资源,切实降低快递成本;调整快递从业人员工作时间,有效缓减其工作压力;加大对快递发展相对滞后地区的扶持力度,带动国内快递协调均衡发展;鼓励快递企业多元发展,全面提升快递服务质量。

There is the close relation between users＇ network attention and the trading volume of express service. The trading volume of China＇s express industry is increasing rapidly,but the development is uneven among and within different regions;the network attention of express service in the first half year is generally higher than that of the second year,and that of the business days is higher than that of the week ends;the users＇ network requirement of express service is focus on the inquire of order number,price,the distribution of branches,and so on,and the satisfaction of express service should be improved further. To promote the healthy development of China＇s express industry,we should rationally distribute our social resources,reduce the cost of express,adjust the work time of related professionals,effectively relieve their pressures,give more support to the lessdeveloped regions,promote the balanced development,encourage the diversified development of related enterprises,and improve the service quality of this industry.