基于用户参与的图书馆全面质量管理研究

Study on the Role of Patron in Library Total Quality Management

读者参与全面质量管理是图书馆人本位管理理念变革及体验经济时代下用户体验质量发展的必然产物,读者参与质量管理的工具包括需求信息主导类工具及读者自主式设计工具,中佛罗里达大学及科罗拉多大学图书馆的读者参与式质量管理提供了管理的新视角。

Participatory quality management is the development outcome of user centered service acknowledge and experience quality in user experience time, Participatory quality management tools include two kinds, information collection tools and participatory design tool, University of Colorado and University of Central Florida libraries＇ Participato- ry quality management give us new respective.