地铁车站乘客服务体系的模糊评价

Passenger Service System of Urban Rail Transit Station on the Basis of Fuzzy Evaluation

介绍地铁车站乘客服务的主要工作内容，结合车站的实际，以乘客对服务满意度的8项基本因素作为评价指标，建立以乘客为中心的服务体系和评价模型。同时列举事例，并提出了乘客服务补救的相关建议与措施，以不断提高车站的服务水平。

Introduce passenger service work about urban rail transit station, combined with the actual condition of station,use the basic 8 factors about customer satisfaction of station service to establish Service system and Evaluation model bypassenger for center. At the same time, the remedial measures about passenger service are proposed ,and to promote theservice level of stations.