儿科护士人际冲突处理方式对共情能力的影响

Effect of pediatric nurse interpersonal conflict management mode on empathy ability

[目的]了解儿科护士人际冲突处理方式对共情能力的影响,为提高儿科护士共情能力提供理论依据。[方法]采用一般资料问卷、冲突处理模式量表(ROCI-Ⅱ)和杰弗逊共情量表(JES-HP)对207名儿科护士进行调查。[结果]儿科护士最常用的冲突处理方式为整合,最不常用的冲突处理方式为支配,儿科护士共情能力总分为(116.43±14.53)分。儿科护士冲突处理方式总分与共情能力总分呈正相关(r=0.234,P<0.01)。影响儿科护士共情能力因素是多方面的,年龄、学历、儿科工作年限、整合、妥协、让步、支配是儿科护士共情能力的主要影响因素,多个变量能够解释儿科护士共情能力变异的36.6%。[结论]护理管理者应培训儿科护士的冲突处理能力,引导护士采取合理的冲突处理方式,以减少护患冲突的发生,提高儿科护士的共情能力。

Objective：It understand the effect of pediatric nurse interpersonal conflict management mode on em- pathy ability,in order to provide a theoretical basis for improving the empathy ability of nurses in pediatric. Methods：A total of 207 pediatric nurses were investigated by using general information questionnaire, conflict management scale （ROCI- II） and Jefferson empathy scale （JES-HP）. Results： For pediatric nurse, the Most commonly used conflict processing method is integration, the most unusual conflict processing method is con- trol,the empathy ability score for pediatric nurses is （116.43±14.53） points. The total score of conflict man- agement of pediatric nurses and the empathy ability scores were positively related （r=0. 234 , P〈0. 01）. There are many factors that affect the empathy ability of nurses in pediatric, age, education, work experience of pediat- ric,integration,compromise, concession, and control is the main influencing factors of the empathy ability of nurses in pediatric and multiple variables can explain 36.6 % of the variation of pediatric empathy ability of nur- ses. Conclusion：Nursing administrators should train pediatric nurse conflict processing ability, guide the nurses to take reasonable conflict management style, in order to reduce the incidence of nurse patient conflict, improve the empathy ability of pediatric nurses.