摘要
作为中职生,思想在逐步成熟中,对社会的认略显且片面,客户服务作为一项密切接触社会的岗位,需要培养学生成长为具有业务知识、沟通技巧、有爱心耐心的客服人员,文章探讨了该门课的教学方法。
As the secondary vocational school students, the social cognition is slightly one-sided, customer service as a close contact with the post,need to cultivate students to have business knowledge,communication skills,patience and love of customer service personnel, this paper discusses the teaching method of this course.
出处
《江苏科技信息》
2015年第29期5-6,共2页
Jiangsu Science and Technology Information
关键词
礼仪
语言
客户
技巧
etiquette
language
customer
skills
