应聘者印象管理及其效果的话语分析

The Discourse Analysis of Applicants'Impression Management and its Effects

对30名应聘者面试录像的69000字转录文本进行话语分析,依照印象管理策略、问题回应方式、考官评价进行三次编码,通过语言信息探索应聘者印象管理及其效果。结果显示:男性和女性、成功和未成功应聘者在印象管理策略使用方面无显著差异,肯定性印象管理策略使用次数明显多于保护性印象管理策略;基于考官意图的事实回应和深加工回应的问题回应比非事实回应和浅加工回应更能给招聘者留下良好印象;聘用结果主要取决于应聘者行为要素及人格特质与职位要求间的匹配程度。

This paper analyzed the texts of 69000 words transcribed from 30 applicants＇interview video , and encoded the analyzable discourse materials three times on impression management strategies , interview ratings , and the ways to respond questions to explore the applicants＇impression management and its effects . The main conclusions are as follows ： There is no significant gender difference on impression management strategies and management tactics of successful candidates and losers . Candidates used more positive strategies than protection strategies ,and propaganda strategy was mostly used .Deep processing reply had good impression on recruiters , and less processing reply had bad impression . T he replies on facts had good impression , and replies on subjective experience did not have good impression . The impression management effects mainly depend on matching between candidates＇ quality and personality , and the required position .