服务导向的博物馆可持续性体验设计研究

Service Oriented Sustainable Experience Design of Museum

目的研究服务经济时代下,运用服务设计的创新思维和方法,探讨博物馆体验设计的可持续发展。方法运用服务设计的思维和方法,从博物馆用户的需求出发,对用户特征、用户需求、用户生活方式、用户获取信息的方式和交互方式,以及当前博物馆体验设计在功能、形式、内容、方法等方面进行了多角度分析,探讨博物馆应该为用户提供的价值以及博物馆未来可持续发展的方向和有效途径。结论体验设计应该以服务为导向,在各种限制条件下,兼顾经济、社会、环境等多方利益的平衡发展,多方位、多途径地开展行之有效的设计创新,实现用户参与博物馆的创造,建立用户与博物馆长期的良好体验和基于用户环境、博物馆环境和社会环境三者的整体思考方式。

Under the service economy, it discusses the sustainable experience of museum experience design by the creative thinking and methods of service design.Starting from the demands of museum user, it makes multiple perspectives analysis of user features, demands, lifestyles, the ways of acquiring information and ways of interaction, as well as the functions, forms, contents and other aspects of the current museum experience design, and the values that the museum should offer, as well as the orientations of the sustainable development of the museum in the future. The results indicates that museum experience design should be oriented by service design and making innovation by taking balanced development of economy, society, environment and other factors into account, putting high values on co-produce and long-term relationship of users and museum, as well as overall thinking the contexts of user, museum and social.