期刊文献+

服务员工适应性行为的价值探讨与培育措施

下载PDF
导出
摘要 在复杂多变的环境下,服务型企业更加依赖员工的适应性行为为顾客提供适宜情境的价值主张。本文探索服务交往中员工适应性行为的内涵及对价值创造的影响,为企业培育员工的适应性行为提供建议。
出处 《人力资源管理》 2015年第12期81-83,共3页 Human Resource Management
基金 国家级大学生创新训练项目(批准号:201411845015)的阶段性研究成果
  • 相关文献

参考文献5

  • 1Kevin P. Gwinner, Mary Jo Bitner, Stepthen W. Brown, Ajith Kumar. Service Customization Through Employee Adaptiveness [J].Journal of Service Research,2005,8,2(11):132-135.
  • 2Pulakos, E. D., Arad, S., Donovan, M. A. , Plamondon, K. E: Adaptability In Workplace: Development Of A Taxonomy Of Adaptive Performance. [J].Journal of AppliedPsychology,2000(85):612-624.
  • 3Allwortt E., Hesketh, B: Constructed-oriented Biodata: Capturing Change-related And Contextually Relevant Future Perforrnance. Internationa: Journal Of Selection And Assesstion ,1999(7):97-111.
  • 4陶祁,王重鸣.管理培训背景下适应性绩效的结构分析[J].心理科学,2006,29(3):614-617. 被引量:48
  • 5张建军,刘杨.国外关于柔性销售的研究综述[J].河南工程学院学报(社会科学版),2007,22(3):14-18. 被引量:1

二级参考文献28

  • 1[1]Churchill G.A.,Neil M.F.,Steven W.H.& Orville C.W.The Determination of Salesperson Performance:A Meta-analysis[J].Journal of Marketing Research,1985,22(May):103-118.
  • 2[2]Weitz,Harish Sajan & Mita Sujan.Knowledge,Motivation and Adaptive Behavior:A Framework for Improving Selling Effcetiveness[J].Journal of Marketing,1986,50(October):174-191.
  • 3[3]Marks,Douglas W.V.& Gordon J.B.A Psychometric Evaluation of the ADAPTS Scale:A Critique and Recommendations[J].Journal of Personal Selling & Sales Management,1996,(Fall):53-65.
  • 4[4]Spiro & Barton A.W.Adaptive Selling:Conceptulization,Measurement,and Nomological Validity[J].Journal of Marketing Research,1990,27(Februrary):61-69.
  • 5[5]Ralph W.G.,Donald W.J.,Lawrenece A.C.,& Claudia M.B.A Contingency Approach to Adaptive Selling Behavior and Sales Performance:Selling Situation and Salesperson Characteristics[J].Journal of Personal Selling & Sales Management,2006,(Spring):115-142.
  • 6[6]George R.F.& Jeong-Eun Park.Salesperson Adaptive Selling Behavior and Customer Orientation:A Meta-analysis[J].Journal of Marketing Research,2006,43(4):693-702.
  • 7[7]Sujan,Barton A.W.& Nirmalya Kumar.Learning Orientation,Working Smart,and Effective Selling[J].Journal of Marketing,1994,58(July):39-52.
  • 8[8]Predmore,Carolyn E.,Joseph G.B.Sales Success as Predicted by a Process Mesure of Adaptability[J].Journal of Personal Selling & Sales Management,1994,4(Fall):55-56.
  • 9[9]Eppler,Dianne B.,Earl D.H.,John B.F.& Edward P.M.The Relationship of Self-monitoring and Adaptiveness to the Performance of Real Estate Sales Professionals[J].Journal of Business and Economics Studies,1998,4(Fall):37-51.
  • 10[10]Bruce D.Keillor,R.Stephen Parker & Charles E.P.Relationship-oriented Characteristics and Individual Salesperson Performance[J].Journal of Business & Industrial Marketing,2000,15(1):7-22.

共引文献47

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部