读者服务工作的全面质量管理

Total Quality Management in the Service for Readers

介绍了全面质量管理的基本思想,并对在图书馆读者服务工作中实施全面质量管理的步骤和应注意的问题进行了探讨。

This paper introduces the basic idea of total quality management, and probes into the procedures of practicing total quality management in library's service for the readers and some problems needing attention.