医院自助系统的功能与实践

The Function and Practice of Self-service System in Hospital

使用自助服务系统,既节省人力成本,又缩短患者排队时间,同时分流排队人流至各层,缓解挂号大厅排长队拥堵不堪的就医局面,自助服务系统的作用可谓一举多得。功能更是集合了建卡、挂号、缴费、取检验报告、打印电子处方,甚至患者满意度调查等,提高就医便捷性。自助服务系统具有人机互动操作,简单便捷;电子支付,减少频繁找零的时间;硬件加密,保证设备使用安全等特点。在医院医疗运营模式中的应用效果也日益突显,既优化医院业务流程,分流挂号,很好的缓解老的就医模式。而且适当合理人性化的界面互动模式,使得患者能够自主的选择自己所需的服务。自助服务一定会是未来医疗行业体系的发展方向。

In order to improve the satisfaction of the patients, the heatth ministry requires to control the waiting time within ten minutes. So the large comprehensive hospitals start to try self-service system gradually, which could save the person cost, shorten the queue time, and distribute the queue patients to different levels, alleviate the crowd doctor visiting situation. The function of self-service include card establishment, registration, cash, laboratory test results duplication, printing electronic doctors＇ advice, even conducting survey on the satisfaction of the patients, which brings convenience for doctor visiting. The self-service system has many interaction operations such as electronic payment which could decrease cash time, and also provide encryption of hardware to guarantee the security of equipment utilization. The application function of the system is also obvious in the running of the hospital, it could optimize the working process of the hospital, distribute the patients to different floors and alleviate the crowd registration situation in the outpatient hall. The humanized interaction service mode allow the patients to selection the service they need autonomously. Self-service system must be the development direction of the medical affairs in the future.