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荷兰轨道交通面对老龄群体的服务设计解读 被引量:4

Analysis of Service Design for Rail Transportation in the Netherlands Based on an Aging Population
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摘要 本文从老龄群体特殊的行为模式和服务需求着手,通过QFD质量功能展开的演绎方法,将老龄群体的需求转化为服务设计供应商发布服务的相关参数,并对荷兰铁路交通中多个服务设计界面的实际案例进行分析与评估,总结出可供我国人口老龄化需求下铁路交通服务设计借鉴的经验。
出处 《装饰》 CSSCI 北大核心 2015年第11期102-103,共2页
基金 北京市哲学社会科学规划项目"北京公共交通枢纽优化换乘功能的服务设计研究"资助(项目编号:13CSB003) 并为该项目研究成果
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参考文献6

  • 1联合国经济和社会事务部人口司,《联合国2013年世界人口老龄化状况简要报告》,2013.
  • 2T. L, Enninga, M, M. Manschot, C.v an Gessel, J.Gijbels. Service Design, insights from Nine Case Studies, The Netherlands: Hogeschool Utrecht, 2013, p.9.
  • 3Susan L. Handy, Kelly J, Clifton., "Evaluating Neighborhood Accessibility: Possibilities and Practicalities" , Journal of Transportation and Statistics, 2001.4,p.68.
  • 4李平华,陆玉麒.城市可达性研究的理论与方法评述[J].城市问题,2005(1):69-74. 被引量:132
  • 5Martijn Leijten, Joop F. M. Koppenjan. "Asset Management for the Dutch Railway Infrastructure" , 3rd International Conference on Next Generation Infrastructure Systems for Eco-Cities, INFRA 2010 - Conference Proceeding, 2010.
  • 6Tuomo Kuosa, Jari Koskinen., "Service Design : On the Evolution of Design Expertise - Design Tree", Lahti University of Applied Sciences Series A, Research reports, part 17.

二级参考文献31

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