人文关怀理念在耳鼻喉内窥镜检查患者护理服务中的应用效果

Application Effect of Humanistic Care Nursing in Endoscopy for Ear Nose Throat

目的探讨人文关怀理念在耳鼻喉内窥镜检查患者护理服务中的应用价值。方法选取该院耳鼻喉科收治的内窥镜检查患者,随机分为对照组和观察组。对照组患者给予常规的护理服务。观察组患者在护理服务中采用人文关怀理念。分别对两组耳鼻喉内窥镜检查患者不良情绪发生情况和护理服务的满意度进行比较分析。结果与对照组相比,观察组患者干预后的HAMA评分值和HAMD评分值均明显降低,对护理服务很满意率和总满意度均显著提升,而不满意的比率则显著降低,差异均有统计学意义(P<0.05)。结论人文关怀理念的应用能够有效改善耳鼻喉内窥镜检查患者的负性情绪,显著提高患者对护理服务的满意度。

Objective To explore the application value of the concept of humanistic care in ear nose throat endoscopy patients in nursing service. Methods In our hospital admitted to Department of ENT endoscopy patients, were randomly divided into control group and observation group. The control group patients were given conventional nursing care. The patients in observation group were using the concept of humanistic care in nursing service. In the two groups respectively, ear nose throat endoscopy in patients with negative emotions compared the incidence and the satisfaction degree of nursing service. Results Compared with the control group, patients in the observation group after the intervention of HAMA score and HAMD score values were significantly reduced, the nursing service satisfaction and total satisfaction rate was significantly enhanced, but not satisfactory ratio is reduced greatly, the difference was statistically significant （P〈0.05）. Conclusion The application of the concept of humanistic care can improve negative emotion ear nose throat endoscopy patients, significantly improve the patients＇ satisfaction to nursing service.