全网全业务集中后省级95598工作站的角色定位

95598 workstation role at the provincial level after the whole business focus

国家电网公司2013—2014年完成95598全网全业务的集中受理,实现省级95598由传统的客户联络中心、信息收集和反馈中心向后台指挥调度中心、业务协调中心转变,并实现客户与供电企业的双赢目标。从95598省级工作站存在的意义、95598省级工作站的定位转变和如何实现95598省级远程工作站的目标定位和如何强化省级远程工作站的中枢作用四方面,明确了作为95598省级工作站的服务调度中心、服务监控中心、分析评价中心、信息支撑中心4个中心定位。

State Grid Corporation completed the 95598 con- centration in the whole business in 2013-2014, realized the position- ing transition of the provincial 95598 from the traditional customer contact eenter, information collection and feedback center to the backstage coordination scheduling command center, business center, and realized the win-win target between eustomers and power supply enterprises. From four aspects about 95598 workstations meanings, 95598 provincial workstation orientation change and how to achieve the goal of 95598 provincial remote workstations positioning and how to strengthen the central role of the provincial remote workstation, it made clear four eenter positioning as 95598 workstations at the pro- vincial level： service dispatching center, service monitoring center, analysis and evaluation center, information support center.